How can mediators maintain and improve cultural competency?
November 25, 2025
Introduction to Mediation
A concise introduction to mediation principles, roles, and best practices for managing conflict with neutrality and empathy.
Learn the foundations of professional mediation practice, including core principles, mediator ethics, and effective communication strategies.
Participants will gain an overview of mediation models and techniques for managing conflict with neutrality and confidence.
Instructor: Dr. Alex Monroe
Duration: 1 hour 45 minutes
Cost: $99
CE Credits: 1.0
Key Topics:
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Understanding the mediator’s role
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Principles of neutrality and confidentiality
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Step-by-step overview of the mediation process
Section 1: What is Mediation?
Section 2: Areas of Mediation
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Basic info
This course provides a foundational overview of mediation practice, focusing on ethics, communication, and neutrality. Learn practical frameworks and step-by-step techniques for facilitating resolution in diverse conflict scenarios.
Course requirements
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No prior mediation experience required
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Access to a stable internet connection
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Willingness to participate in guided roleplay and reflection
Intended audience
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Aspiring or new mediators seeking certification
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Legal and HR professionals involved in conflict management
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Students exploring dispute resolution and communication skills
3
Students
enrolled
Instructor
Nahallah Champagne
100
Course details
Duration
1 hour and 45 minutes
Lectures
1
Quizzes
1
Level
Beginner
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